Christmas Cutoffs, Production & Deliveries
It’s Christmas (well nearly)! Ahead of the well-earned Christmas joy, this year’s Christmas cut-offs for personalised orders is more important than ever as post times are often currently delayed. So please take note of the cut-off times, as well as the FAQ further down the page. Thank you, and Merry Christmas.
United Kingdom Orders
4th December 2020
20th November 2020
Please note that the Build Me Mini office will be shut from 21st December 2020 – 4th January 2021. If your order production falls over this time, please add an additional 10 working days to your production time.
Our Best Sellers
Christmas Orders FAQ
Do you guarantee Christmas delivery?
Normally, yes. But due to COVID-19 restrictions and increased delivery times – the year we are unable to guarantee Christmas delivery for any orders, although we will do everything in our power to ensure you order will arrive before Christmas.
Royal Mail have published their ‘Last Posting Dates’ before Christmas, here. Providing we have received your order before the cutoffs (20th Nov, International or 4th December UK) and have received confirmation proofs where needed, we will ensure that your item is dispatched on or before these Royal Mail published dates.
If I order and select Next Working Day delivery, will I get it the Next Working Day?
Sadly no. Our shipping times do not include the production time. So unless you placed an order for a non-personalised product, then your order will be dispatched on or before the 10th working day using Next Working Day delivery.
All orders, or finished personalised products packaged up, placed after 1pm will be dispatched the following working day.
I placed my order before the deadline, will I receive my item before Christmas?
Providing you placed your order before your deadline – you should receive your item before Christmas. For all of our personalised items that opted for a proof photo, we email out a photo of your personalised item for your final confirmation before dispatch. We will email out all proof photos before the postal deadline, but if we do not receive confirmation before 5pm on Friday 18th December, we can no longer facilitate Christmas delivery. So if you haven’t heard from us before this date – email us and we will update you. You can read more about our production and delivery times here.
I missed the deadline, is there any chance I can still get it in time?
If your deadline has passed, it may be possible to meet your order at an increased cost. For more information, please contact us before placing an order and we will let you know whether or not it will be possible to process your order before Christmas.
Please note, however, our response times may be delayed while we process existing orders.
Your office is shut and I didn't get my order!
If you are requesting an update on your order that has been dispatched, you will have been emailed a tracking number upon the dispatch date. This is also available through the account section of our website, if you have created an account with us. The tracking number can be used to track your parcel on Royal Mails’ website here: https://www3.royalmail.com/track-your-item#/
International orders will have been dispatched as soon as confirmation was received, and can also be tracked on the Royal Mail website using the tracking number emailed out when it was dispatched. Different locations have different delivery times, so please refer to the Royal Mail website for estimated delivery times.
We have worked extra hard to ship all confirmed orders out before the Christmas postage deadlines. We’re a family business, and we know how important it is for kids (and big kids) to get their gift on Christmas morning. So, if you your parcel does not arrive in time for Christmas – we are very very sorry 🙁 We will respond in turn upon our office opening on the 4th of Jan. Thank-you for you patience with us, we will do what we can to make it right.