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Christmas Cutoffs, Production & Deliveries

Please note, our Personalised Christmas Cut-off dates have now passed. Please be advised that all orders placed from 6th Dec onwards may be subject to our Christmas Opening hours. So please take note of the cut-off times, as well as the FAQ further down the page. Thank you, and Merry Christmas.

Office Closure

Please note that the Build Me Mini office will be shut from 18th December 2021 – 4th January 2022. If your order production falls over this time, please add an additional 10 working days to your production time.

We’ll build your figure – but now, you can choose which bricks we use! Check out the Pick Your Bricks product, new for 2021!

Christmas Orders FAQ

Your office is shut and I didn't get my order!

If you are requesting an update on your order that has been dispatched, you will have been emailed a tracking number upon the dispatch date. This is also available through the account section of our website, if you have created an account with us. The tracking number can be used to track your parcel on Royal Mails’ website here: https://www3.royalmail.com/track-your-item#/  or on DPD’s website here: https://www.dpd.co.uk/service/

International orders will have been dispatched as soon as confirmation was received, and can also be tracked on the Royal Mail / DPD website using the tracking number emailed out when it was dispatched. Different locations have different delivery times, so please refer to the Royal Mail / DPD websites for estimated delivery times.

We always work extra hard to ship all confirmed orders out before the Christmas postage deadlines. We’re a family business, and we know how important it is for kids (and big kids) to get their gift on Christmas morning. So, if your parcel does not arrive in time for Christmas – we are very very sorry 🙁 We will respond in turn upon our office opening on the 4th of Jan. Thank-you for you patience with us, we will do what we can to make it right.

I missed the deadline, is there any chance I can still get it in time?

Sorry, no – we are now shut for Christmas until 4th Jan 2022.

I placed a personalised order, when will I get it?

If you ordered a personalised product, please note that our production time is ten working days (not ten calendar days).

On your completion date, we will either email out a proof photo or dispatch your order (depending on the options your configured at the time of purchase).

Do you guarantee Christmas delivery?

Normally, yes. But due to COVID-19 restrictions and increased delivery times – the year we are unable to guarantee Christmas delivery for any orders, although we will do everything in our power to ensure you order will arrive before Christmas.

Royal Mail have published their ‘Last Posting Dates’ before Christmas, here. Providing we have received your order before the cutoffs (22nd Nov, International or 3rd December UK) and have received confirmation proofs (where needed), we will ensure that your item is dispatched on or before these Royal Mail published dates. Note that premium postage may result in faster delivery times and later ‘Last Posting Dates’.

If I order and select Next Working Day delivery, will I get it the Next Working Day?

Sadly no. Our shipping times do not include the production time. So unless you placed an order for a non-personalised product, then your order will be dispatched on or before the 10th working day using Next Working Day delivery.

All orders, or finished personalised products packaged up, placed after 1pm will be dispatched the following working day.

I placed my order before the deadline, will I receive my item before Christmas?

Providing you placed your order before your deadline – you should receive your item before Christmas. For all of our personalised items that opted for a proof photo, we email out a photo of your personalised item for your final confirmation before dispatch. We will email out all proof photos before the postal deadline, but if we do not receive confirmation before 5pm on Friday 17th December, we can no longer facilitate Christmas delivery. So if you haven’t heard from us before this date – email us and we will update you. You can read more about our production and delivery times here.

It's been 10 days - why has my order not dispatched?

The crucial thing to note with our production time is that it takes 10 working days. This means that only UK work days are counted (eg Mon – Fri, not including UK Bank Holidays or weekends).

If you ordered a proof photo, you will have received either a proof or notification of delay (on very rare occasions) on or before the 10th working day. If you did not, then it will probably be in your spam or junk filter.

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