If you ordered a personalised product, please note that our production time is ten working days (not ten calendar days).

On your completion date, we will either email out a proof photo or dispatch (depending on the options your configured at the time of purchase).

Normally, yes. But due to COVID-19 restrictions and increased delivery times – the year we are unable to guarantee delivery dates for any orders, although we will continue to do everything in our power to ensure you order will arrive before expected delivery dates.

Sadly no. Our shipping times do not include the production time. So unless you placed an order for a non-personalised product, then your order will be dispatched on or before the 10th working day using Next Working Day delivery.

All orders, or finished personalised products packaged up, placed after 1pm will be dispatched the following working day.

Providing you placed your order before your deadline – you should receive your item before Valentines. For all of our personalised items that opted for a proof photo, we email out a photo of your personalised item for your final confirmation before dispatch. We will email out all proof photos before the postal deadline, but if we do not receive confirmation before 5pm on Thurs 24th March, we can no longer facilitate Mother’s Day delivery.  You can read more about our production and delivery times here.

We are a small business and only operate business hours, so we will be shut on the 26th and 27th of March as it’s a weekend. We will do everything in our power to ensure post is dispatched well before this date.

If you are requesting an update on your order that has been dispatched, you will have been emailed a tracking number upon the dispatch date. This is also available through the account section of our website, if you have created an account with us. The tracking number can be used to track your parcel on Royal Mails’ website here: https://www3.royalmail.com/track-your-item#/

International orders can also be tracked on the Royal Mail website using the tracking number emailed out when it was dispatched. Different locations have different delivery times, so please refer to the Royal Mail website for estimated delivery times.

We always work extra hard to ship all confirmed orders out before the Mother’s Day postage deadlines. We’re a family business, and we know how important it is for loved ones to get their gift in time. So, if you your parcel does not arrive in time for Mother’s Day – we are very very sorry 🙁 We will respond in turn upon our office opening on the 28th of March. Thank-you for you patience with us, we will do what we can to make it right.

If your deadline has passed (see above), and you have not received a dispatch notification, your order will not be processed before 24th March and will likely not arrive in time for Mothers Day.

You are welcome to place the order regardless, and we will always attempt to clear as many orders as quickly as possible.

Please do not contact us and ask for expedited delivery, all our products are hand-finished so we are unable to work any faster or bump any orders up the list. Orders will be processed in the order that they were received.

If you wish to proceed with your order now, and want to speed up the production time:

Don’t ask for a proof photo. Though, this does come with a small print, so be sure to read it when you’re ordering personalised products.

Select ‘Premium’ delivery for UK orders. This does not cancel or speed up the standard production time, but it does mean it will be a faster shipping speed, once it is dispatched.

Select a personalised product that allows you to select the parts, these are limited to the following products: I Heart Keyring; Heart Jumper Keyring; Custom Text Keyring or Heart Jumper (all of these products are featured in the ‘Faster Products’ grid above). These products have less production time for us and are often dispatched quicker.