Undelivered, Uncollected Orders
All orders placed with Build Me Mini (via the website or otherwise) require a signature upon delivery/proof of delivery and as a result a person will likely need to be in at the time of delivery. If a parcel delivery attempt is made and no-one is home, it is likely that the parcel will be undelivered.

In the case of an undelivered order, the order will be held at your local Royal Mail office (UK Only, International deliveries may vary in location of where they are held). They will instead post a red slip through your door with instructions for you to collect your parcel or to have it re-delivered. If you do not arrange a redelivery or collect your parcel after 7 days, it will be returned to us.

Once an order is returned to sender, we will receive your parcel back at our warehouse at a slower postage rate. This can take 14-28 days.

Once we receive your returned item after it was undelivered and uncollected, we will attempt to email you to let you know within 2 weeks of receiving the parcel. In these cases we may charge you a postage fee and admin fee to have it reposted out to you. If we do not hear from you about a re-delivery, we will hold your items for up to 30 days before they are discarded.

In the rare occasions that this process repeats itself, we will repeat the process however the admin fees may increase each time, at the discretion of Build Me Mini.

Please note, that even if an item is undelivered and returned to us we cannot offer you a refund for your goods (due to the personalised nature of the items).

Delivery Imports, Taxes and Fees not paid
All international orders are subject to their own countries imports, taxes and fees. It is the responsibility of the customer to pay these fees. If the fees are not paid, the item will likely be returned to us in the UK. This process can take up to 72 days+, depending on the country.

Once we receive your returned item after it was undelivered, we will attempt to email you to let you know within 2 weeks of receiving the parcel. In these cases we may charge you a postage fee and admin fee to have it reposted out to you. If we do not hear from you about a re-delivery, we will hold your items for up to 30 days before they are discarded.

In the rare occasions that this process repeats itself, we will repeat the process however the admin fees may increase each time, at the discretion of Build Me Mini.

Please note, that even if an item is returned to us for any reason we cannot offer you a refund for your goods (due to the personalised nature of the items).