Parcel Claim | Build Me Mini

Parcel Damage / Lost Claim

This form is for registering a lost or damaged parcel from Build Me Mini. We are really sorry to hear that your delivery did not go as planned. It is our aim to investigate and resolve these issues as quickly as possible

Please ensure that you have the correct photography (where requested) as this may delay or void your claim. We agree that the list of requirements are a bit over-the-top, however, Royal Mail and our Couriers refuse to process claims without their list of required information.

Please note, we are at the mercy of our postal companies (Royal Mail & DPD) as to whether the claim is successful or not. But we will always do our best to keep you informed regardless.

Where did you order from?

Other Vendor Name

Order number

Tracking Number

Your name

Your email

Vendor Contact Name

Vendor Contact Email address (we will respond to this email only if it is directly with the vendor)

Customer Name

Customer Email Address (for the use of making claims only)

Reason for claim

Please check for the latest update and postal date on your tracking number as Royal Mail will only consider an item lost after 10 working days (UK) or 25 working days (international). Working days refer to UK business days and do not include weekends or UK bank holidays.

Description (optional)

Evidence Uploads

1. Outer packaging Photo (showing shipping label, if possible)

2. Postal Label (if not shown in picture 1)

3. Inner Packaging Photo

4. Product Damage Photo

Email Us

info@buildmemini.co.uk
Response Times: 3-4 Working Days

Call Us

01273 053 222
9am – 5pm Weekdays

Social Us

Response Times: 3-4 Working Days

Snail-Mail Us

Build Me Mini, c/o HeartCo,
PO Box 2203, Shoreham-by-Sea, BN43 9FR, UK