Parcel Damage / Lost Claim
Please ensure that you have the correct photography (where requested) as this may delay or void your claim. We agree that the list of requirements are a bit over-the-top, however, Royal Mail and our Couriers refuse to process claims without their list of required information.
Please note, we are at the mercy of our postal companies (Royal Mail & DPD) as to whether the claim is successful or not. But we will always do our best to keep you informed regardless.
Response Times: 3-4 Working Days
9am – 5pm Weekdays
PO Box 2203, Shoreham-by-Sea, BN43 9FR, UK