The LEGO® Trademark
All care and effort has been put into making this website as useful and enjoyable as possible. This includes the use of only official LEGO® elements in the creation and development of Minifigures, unless otherwise indicated during the creation process. However, once we edit or customise them, they no longer are considered official LEGO® products.
LEGO® is a trademark of the LEGO Group of companies. The LEGO Group does not sponsor, authorise or endorse this website no an of the customised/modified products or sets shown on it nor does it accept responsibility in any way, shape or form for any unforeseen and/or adverse consequences following from such customisation/modification.
As in accordance with the LEGO® Fair Play policy, available from their website (http://aboutus.lego.com/en-us/legal-notice/fair-play), we have ensured that the LEGO® Logo is not used anywhere on our site. However, all elements used for our Minifigures are 100% official LEGO® elements unless otherwise stated. The product of a Personalised Minifigure is a caricature based on the LEGO® elements that have been previously released by LEGO®.
If, for any reason any element of the created Minifigures is not an official LEGO® element, we will clearly mark it or make the customer aware of this. Obviously, the displays sold with the Minifigures are not using official LEGO® elements – but, again, this information will be clearly marked in the product discription.
Other LEGO® Sets and Products
Please note, we also sell on reduced LEGO® sets or LEGO® Minifigures that are either retired stock, have been reduced in price or have become collectors’ items. These products are 100% official LEGO® Sets, but we are not an official LEGO® Retailer.
Product Postage and Shipping
Based in the United Kingdom (UK), Build Me Mini offers postage and packing rates that include the cost of the postal service (Royal Mail or separate delivery company or driver) as well as basic packaging costs. By agreeing to the Terms when proceeding through the checkout, you agree to these prices and understand that these are non-negotiable. Delivery costs for orders with 50+ products may be legible for discounts, please email us to request a customised quotation.
International Delivery (Delivery outside of the UK)
As of February 2015, we offer a basic International Delivery service to the United States of America, Ireland and Australia. If you would like us to deliver to another country, please let us know and we will do our best to investigate pricing and potentially add it as a service to our website. At this stage, the pricing may not be competitive as we fully get accustomed to the International Shipping process. Please note that the International Delivery options do not include any import, customs or internal delivery fees that may be incurred by delivering to a country outside of the United Kingdom.
Build Me Mini offers postage and packing rates that include the cost of the delivery company as well as basic packaging costs. By agreeing to the Terms when proceeding through the checkout, you agree to these prices and understand that these are non-negotiable. Delivery costs for orders with 50+ products may be legible for discounts, please email us to request a customised quotation.
For personalised minifigure products, a proof photo will be emailed out prior to dispatch. We will require confirmation that the customer is happy with the proof before dispatch. We will continue to attempt contact is confirmation is not received until 2 months after the order was placed, at which point we will determine the best course of action (and reserve the right to dispatch, completing the order without a possibility of changes).
Next Working Day Delivery
Build Me Mini offers a “Next Working Day Delivery” option on all of its products. This applies to the delivery times only and does not factor in the creation of custom items. It is important to note that if you are purchasing a custom product (including personalised minifigures or frames) the standard production time of two weeks still apply. Next working day delivery means that once the items have been created (and where applicable, customer confirmation that they are happy with the product has been received), the item will be posted out using Royal Mail Next Working Day Delivery Guaranteed by 1pm.
It’s also important to note that orders completed, confirmed or placed after 2pm GMT will be processed or sent out the following working day, on top of any delivery times.
Please note that Next Working Day Delivery is only available to customers in the United Kingdom.
Packaging and Damages
Build Me Mini will package products as securely as possible to enable product protection and safe transit, however on occasion the packaging may become damaged. If the product packaging arrives damaged, but the product is still safe – we would consider this a safe delivery and any cosmetic damages to the packaging will lie firmly with the postage service. If the product has become damaged beyond repair – we will review the situation on its individual basis but please note, we cannot be held responsible for damages caused by the delivery services. In the cases where the product is damaged beyond repair, we will offer to seek compensation on your behalf with the delivery company but cannot guarantee a financial settlement. Please note, in the case of frames and displays, if the figure has come away from the brick it is mounted on (and/or an accessory has come apart from a figure), we would not consider this to be damaged. It can be resolved by simply clicking the parts back together.
Build Me Mini (“www.buildmemini.co.uk & www.minifigureme.co.uk”) owns and operate this Website. This document governs your relationship with www.buildmemini.co.uk & www.minifigureme.co.uk (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Gift Vouchers will be emailed to the recipient within 24 hours of purchase and will be valid for one calendar year. Gift Vouchers are non-refundable and cannot be redeemed for cash or further gift vouchers. Gift Voucher emails will appear as indicated in the product description. Vouchers can only be redeemed though the Build Me Mini website and can be used by entering the code at the checkout. If your voucher does not work – please contact us through the contact page. Occasionally voucher emails can appear get caught in junk or spam filters, so it’s recommended that a customer giving a Voucher should check to see that the recipient has received the gift voucher.
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and www.buildmemini.co.uk & www.minifigureme.co.uk will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.buildmemini.co.uk & www.minifigureme.co.uk or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by www.buildmemini.co.uk & www.minifigureme.co.uk and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Usually custom orders take a production time of two weeks, however you will be notified once an order is placed. In some cases a delay may occur beyond the projected timeline, in these cases the customer will be notified immediately and alternative arrangements will be suggested to them. We cannot be held responsible for postal delivery times.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email. Please note that any funds not provided at the time of purchase, or funds withdrawn/cancelled/withheld during the order and production process will increase the time to produce personalised items by the amount of time that the funds are unavailable. All funds must have fully cleared before personalised production is commenced.
(d) Refunds – Personalised Items
Due to the nature of our personalised products, we are sadly not able to offer a refund, unless the item faulty. We will always do our best to ensure the personalised item is as close to what is possible and do offer a proofing service to ensure you’re happy before dispatching. If any item of the the order is faulty, we offer a refund for the individual faulty element of the order or a replacement free of charge.
Our personalised items returns policy is in line with the UK Government Law, viewable here: https://www.gov.uk/accepting-returns-and-giving-refunds, with special attention to the Personalised items section of the page).
We offer proof photos prior to dispatch to ensure the customer is happy with the figure that has been assembled. One it has been accepted, it will be dispatched and cannot be returned or refunded. If an amicable agreement regarding the creation of the figure cannot be reached prior to proof confirmation, a partial refund may be available which will take into account the time and effort put into the creation of the figure up to that point in the process.
If a customer opts out of the proofing process, we they also opt out the ability to feedback or request changes to their personalised item included within the original cost. However, they may request additional parts to be dispatched to them at an additional cost.
(e) Refunds – Non Personalised Items
This section of our policy applies to non-personalised items only. See Personalised Order Returns Policy (d) for any items that have personalised text or have been assembled to your specifications.
Thanks for purchasing products from Build Me Mini. We’re sorry you’re considering a return ☹️ But don’t worry – we can help. In the unlikely event that you are unsatisfied with the products you have ordered, you may return your non-personalised items in the original state that you received them for a full refund to the value of the goods purchased.
You have 14 days to return the items and can be sent to HeartCo, PO Box 2203, Shoreham By Sea, West Sussex, BN43 9FR. We will refund you for any postage paid at the basic rate. Additional postage costs may not be covered. Though it is worth noting that if you choose to send your item via untracked and uninsured delivery, we will not cover the cost of the returned items that are lost in the post. It will be the customers’ responsibility to claim via the postal method they chose in these cases.
Please note that our team of professionals will inspect the returns upon receiving them and check that they are still in the condition in which they were originally sold. The product must be in the same condition that you receive it and undamaged in any way. If they are not, we may not be able to offer a refund and cannot refund postal costs.
Upon a successful return, we will issue you with a refund via PayPal or Stripe (the original method of payment used at the time of purchase). Credentials for the PayPal account or Card Details are not managed by Build Me Mini and it is the responsibility of the customer to ensure that they have access to the account the refund will appear in. You can contact PayPal for any issues that arise through the PayPal UK website. Or, if you paid by card (using Apple Pay, Android Pay or other card payment method), please contact us directly and we will do our best to assist you with an update on your refund process.
This process will be actioned within 2 working days of receiving the return and the refund paid to the original payment source usually within 14 days – although this will depend on PayPal or Stripes terms and conditions.
Sadly, if the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.
(f) Mutual Respect
The personalised product process involves communication with our staff, usually via email. In all cases, whichever method of contact, aggression and harassment of Build Me Mini staff will not be tolerated. Should a staff member feel threatened or emotionally concerned by a correspondence from a customer – we reserve the right to refuse the continuation of the project without refund. We will submit evidence of mistreatment to the police or relevant authorities along with the contact details of the the assailant. We always do our best to treat all orders with care and respect, but in the unlikely event that a customer is unhappy with the level of service that they have received, please email us at email@example.com – but we would ask and expect all customers to respect our staff in the same way that they themselves would like to be treated.
Promotions (including expired, current and future promotions)
All our promotional prices, offers and discounts are subject to all the regular terms and conditions that apply to orders placed on the Build Me Mini website. This includes the production times and communication system. All our promotional prices, offers and discounts are independent and cannot be used in conjunction (or ‘stacked’) with other offers or discounts unless otherwise specifically stated on the offer page. Build Me Mini reserves the right to withdraw, amend or cancel any discount offer at any time or refuse a discount to specific customers with no warning or explantation. Promotional discounts are only available while supplies last; non-transferable, not for resale, and not redeemable for cash; and apply only for the specific products in our personalised shop category for the term of the discount period only. Promotional discounts cannot be used or applied to an order has been placed.
Where a promotional price, offer or discount refers to ‘Personalised Items’ – it is referring to items that are categorised by Build Me Mini as such. Currently, this includes our Personalised Minifigures and our personalised frames only. Personalised plates and other displays are not included.
Where a promotional price, offer or discount refers to ‘Personalised Keyrings’ – it is referring to items that are categorised by Build Me Mini as such. Currently, this includes our personalised figures on keyrings, found under the ‘Keyrings’ category only. Personalised figures or existing LEGO® Keyring Products are not included.
Where a promotional price, offer or discount refers to another specific term, it is referring to items that are categorised by Build Me Mini as such only. Promotions do not apply or discount any items that do not fall into the category or for any services offered by Build Me Mini up to and included postage and shipping costs.
Additional terms that are specific to our Black Friday 2020 promotion can be found on our promotion page, which will be published the day before the promotion begins (click here). This link will not be active until it has been officially published.
We do not store credit card details nor do we share customer financial details with any 3rd parties
In order to contract with www.buildmemini.co.uk & www.minifigureme.co.uk you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. www.buildmemini.co.uk & www.minifigureme.co.uk retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be www.buildmemini.co.uk & www.minifigureme.co.uk or may in some cases be a third party. Where a contract is made with a third party www.buildmemini.co.uk & www.minifigureme.co.uk is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law www.buildmemini.co.uk & www.minifigureme.co.uk and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect www.buildmemini.co.uk & www.minifigureme.co.uk’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.buildmemini.co.uk & www.minifigureme.co.uk and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.buildmemini.co.uk & www.minifigureme.co.uk.
You agree to indemnify, defend and hold harmless www.buildmemini.co.uk & www.minifigureme.co.uk, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
www.buildmemini.co.uk & www.minifigureme.co.uk shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.buildmemini.co.uk & www.minifigureme.co.uk. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.buildmemini.co.uk & www.minifigureme.co.uk.
Information that is gathered from visitors
In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. Where registration is required, the visitor’s email and a username will be stored on the server.
User supplied Photos
During the purchase for a personalised minifigure (and other personalised products), the user has the option of uploading a photograph of the individual that the figure will be based upon. This is at the users descretion and there is no obligation to do so (however providing a photo will ensure that the figure is a more accurate caricature). We cannot be held responsible for insecure connections or third party interceptions. The photo is uploaded at the users own risk. However we will do our best to ensure that the photo is kept secure by removing the photos after the order is complete. Up until this time, the user agrees that the photo will be accessible online to the Build Me Mini team and to anyone who has the URL to the uploaded image. All order-supplied photos will be deleted from our servers at one month intervals. They may be retained on one local computer as a backup and record for orders, but they will never be shared or used for any other purpose. If the user would prefer that the photo be completely removed from the local backup, they can do so by contacting us from our contact page and requesting it be removed. In the cases where no backup is kept, we cannot be held responsible on figure inaccuracies once the figure has been dispatched.
How the information is used
The information is used to enhance the vistor’s experience when using the website to display personalised content and possibly advertising. E-mail addresses will not be sold, rented or leased to 3rd parties. E-mail will be used to confirm or update you on orders that you have placed on our website. E-mail may also be sent to inform you of news of our services or offers by us or our affiliates. If you would like to opt out of this, please simply respond to one of these emails with ‘Unsubscribe’ in the subject line.
If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive. You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.
Build Me Mini Limited
Build Me Mini Limited is a registered UK business, company number: 11884742. Registered address: Build Me Mini, c/o HeartCo, CityCoast Centre, North Street, Portslade, East Sussex, BN41 1DG, United Kingdom (please do not use this address for direct correspondence, please see out contact page for contact details). VAT number: 264 583 284.
Should you have any questions or would like to request further information on any of the above, please contact us using our contact page.