frequently asked questions.

a few quick answers...

Where's my figure? Our Personalised items take 10 working days to assemble, at which point we will email you a proof photo. Until we recieve confirmation, your figure will not be dispatched.

I ordered Next Working Day delivery! Our Personalised items take 10 working days to assemble, regardless of the shipping method you have chosen. Next working day delivery refers to the disapatch method we will use upon us recieving confirmation from you.

Do you ship to me? Yes. We ship worldwide.

Can you put my logo on my figure? No. We can't print branded elements.

current times.

Estimated Contact Response:
3-4 Working Days
Estimated Personalised Production:
10-12 Working Days

all the answers (just about).

What is a Personalised Minifigure?+
How do I order a Personalised Minifigure? (Video)+
How do I order a Personalised Minifigure? (Text)+
Can you Print onto the Minifigures?+
Will I see the design before it's custom printed?+
Will I get to see the Minifigure once it's assembled?+
Can I request changes once I see the preview?+
What happens once the order is placed?+
How long will my Personalised Products take to arrive?+
What are your Minifigure Frame Products?+
How do I order a Minfigure Frame?+
Can you meet Bulk/Corporate Orders?+
Do you offer Bulk discounts?+
Do you Ship Internationally?+
What's the difference between Standard and Premium International shipping?+
I didn't receive an order confirmation - is my order being processed?+
Do you offer refunds?+
Where can I see some example products you have created?+
Is LEGO awesome?+